Frequently Asked Questions

Everything you need to know about shopping with ETHNC.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

Which payment methods do you accept?

ETHNC accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options via Klarna and Afterpay.

How do I ensure I choose the right size?

Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

Are your materials sustainably sourced?

Yes, ETHNC is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections to minimize our environmental footprint.